Shipping policy

Countries We Ship To:
Please note, we currently ship across North America and around the World. The Tea of the Month subscription program is currently only available to Canadian residents only.

Processing Times:
Orders are processed in the order they are received and usually take 3-5 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure).

Shipments originate in Spruce Grove, Alberta, Canada, and transit times vary depending on the where packages are being delivered to. Please keep in mind: if you place your order after 11am MST on Friday, your order will not process or ship until the following week as The Cove Tea Company is not (currently) open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).

Holiday Processing Times:
During the holiday season (November 1st-December 31st), orders can take up to 10 business days to process prior to shipping. Orders are processed in the order they are received. Please keep in mind: if you place your order after 12pm MST on Friday, your order will not process or ship until the following week as The Cove Tea Company is not (currently) open for business over the weekend. This includes all orders requiring expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).

Shipping Methods:
Canada Post
All orders shipped within Canada and the Continental US are shipped via Canada Post Regular Parcel, unless otherwise specified.

UPS does not ship to P.O. boxes, so a street address is required in order to ship a package via this method. A UPS tracking number will be emailed to you upon shipment of your order.

UPS Worldwide
UPS Worldwide shipping is available for US orders; please note, it is the customer’s responsibility to take care of any taxes, fees, or dues upon receipt.

UPS Ground
Orders shipped via UPS Ground can take 1-5 days for delivery depending upon your location.

Expedited Shipping
Expedited Shipping (ie: Next Day Air, 2-Day Air, 3-Day Select) is available for all orders shipped within the Continental US and Canada. Please note: an order processing time of 3-5 business days still applies to packages shipped via this method.

Canada Post
This method is available for shipment to P.O. Boxes, Military Addresses, & US Orders.

While our shopping cart does not allow one to choose the military states (ie: APO, AE, FPO), we can still ship to these addresses. Please enter a real physical street address as a “space-filler” in the Shipping Address section. In the box marked “Add Comments About My Order”, please type “Ship to this Military Address”, followed by the correct shipping address. Please note, when you select your shipping method, the cost estimate displayed will reflect shipping to the “space-filler” address, not the APO, AE or FPO. The new shipping cost will be manually recalculated and processed in-house by customer service and will be reflected on the final invoice.

Please allow 5-7 days for delivery via this shipping method. International orders can take up to 14 business days for delivery.

Note on Turnaround Times
Process and delivery times expressed are based upon normal business volumes. Please note, during peak seasons and holidays, order process times may increase. (Refer to Holiday Shipping Policy below for more details)

You may choose to upgrade the shipping method for faster delivery, however, please note, this does not affect order process times. Not all delivery methods are available to all areas.

Shipping Cost:
The shipping and handling cost for your order is based on the total weight of the order.

Shipping Liability:
The Cove Tea Company is not responsible for packages that are undeliverable due to wrong addresses, missing information, or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order.

UPS has permission to leave packages at the recipient address if no one is there to sign for them; however, UPS drivers may also leave a UPS notice for a 2nd or 3rd delivery attempt at their discretion. The Cove Tea Company is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend someone be home to accept the package or that it is shipped to a workplace or office address when possible.

If you select "Signature Required for Delivery", your package will not be delivered unless it is signed for. If no one is present, UPS will make two more attempts before they return the package to us.

If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as UPS may flag the undeliverable address on all future deliveries.

The Cove Tea Company is not responsible for delays caused by weather, mechanical failure, or other acts beyond our control.

Special Shipping Methods
The Cove Tea Company does not dropship at this time with the exception of Corporate Gifts.

If you require special shipping instructions, such as Saturday delivery, or a specified delivery date, please feel free to email us at tea @ thecoveteacompany .com (without the spaces), and we will do our best to accommodate your request.